Customer Service Representative

Position Type: Full-Time Day Shift Time - 11:30 am to 9:30 pm.

Work Location: Office-based

Age : Upto 38

Fluent English Proficiency Required

Key Responsibilities:

Guest Interaction (Voice & Chat): Manage guest check-ins and check-outs through voice calls and chat platforms with a friendly, professional, and personalized approach.

Customer Support: Promptly handle guest inquiries via calls and chat, resolve issues efficiently, and provide clear, accurate information regarding services, amenities, and local attractions.

Team Coordination: Collaborate closely with rental and operations teams to ensure smooth communication and a seamless guest experience across all channels.

Issue Resolution: Demonstrate strong problem-solving skills by remaining calm, empathetic, and solution-oriented while addressing guest concerns in real time.

Skills:

• Fluent communication, email drafting, guest handling
• Problem solving, guest satisfaction tracking
• Supports team goals, builds relations
• Reservation system, billing, Excel reports
• Departmental process awareness
• Takes ownership for small tasks
• Suggests simple solutions
• Daily task planning
• Cross-selling & guest engagement
• Mentors Trainee staff
• Cost awareness
• Ensures departmental compliance
• Improves small processes
• Adapts to diverse guests

Kindly fill this form.

https://forms.gle/9vhqfMhGCpYENNRA8

We will connect with you soon. Contact : 8200635061 (DM on Whatsapp)