Customer Service Representative

Position Type: Night Shift

Work Location: Office-based

Age : Upto 38

Fluent English Proficiency Required

Key Responsibilities:

Key Responsibilities:Guest Interaction (Voice & Chat):

• Manage guest check-ins and check-outs through voice calls and chat platforms with a friendly, professional, and personalized approach.

Customer Support:

• Promptly handle guest inquiries via calls and chat.
• Resolve issues efficiently and provide clear, accurate information regarding services, amenities, and local attractions.

Team Coordination:

• Collaborate closely with rental and operations teams to ensure smooth communication and a seamless guest experience across all channels.

Issue Resolution:

• Demonstrate strong problem-solving skills by remaining calm, empathetic, and solution-oriented while addressing guest concerns in real time.
• Skills & Requirements:Fluent spoken & written English (Mandatory)
• Good typing speed with accuracy (Mandatory)
• Strong working knowledge of Google Sheets & MS Excel (Mandatory)
• Professional email drafting & guest communication
• Problem-solving & guest satisfaction handling
• Team coordination & relationship building
• Reservation system handling & billing support
• Daily task planning & reporting
• Cross-selling & guest engagement
• Mentoring trainee staff
• Process compliance & improvement
• Cost awareness & ownership of responsibilities
• Ability to adapt to diverse guests and situations

Application Process:Kindly fill out the form below:

👉 https://forms.gle/9vhqfMhGCpYENNRA8

We will connect with you soon.

📞 Contact: 8200635061 (DM on WhatsApp)