Customer Support Executive
Orail Services
Customer Support Executive
Orail Services
Majura Gate, Surat
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
121 applicants
Job Description
Roles & responsibilities:
- Learn app updates and guide customers.
- Phone / online Support + On site support ( whenever required )
- Step-by-step instructions/guidance to New customers.
- Understand nature of client issues and resolve them in timely and effectively.
- Collobrate with teams for problem solving.
- Offer genraic guidance to client for simple tech queries on internet or computer fixes.
- Offer best practice guideline to customer for optimises use of apps-erp.
- Maintain accurate records and reporting of daily communications.
- Report bugs
Preferred candidate profile:
- Products - Software Sales for Cloud ERP based Apps.
- Qualification: Any Graduate
- Fresher can also apply.
- Strong verbal and written communication skill in Hindi/English.
Job role
Work location
ITC D-Block, G 19-22A, International Trade Center, Majura Gate, Ring Road, Surat Majura Gate, Surat
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Success, Customer Support - Service Delivery
Skills
Customer service, Good Communication Skills, CRM software, Customer satisfaction, Customer handling, Customer experience, Technical communication
English level
Basic English
Regional language
Fluent in speaking Hindi
Degree/ Specialisation
Any MCA, Any BCA, Any M.Com, Any BBA, Any MBA, Any B.Com (Atleast one)
Gender
Any gender
About company
Name
Orail Services
Address
ITC D-Block, G 19-22A, International Trade Center, Majura Gate, Ring Road, Surat Majura Gate, Surat
Job posted by Orail Services
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