Customer Support Executive

• Handle customer inquiries via phone, email, chat, or ticketing systems
• Provide accurate information about company products and services
• Troubleshoot and resolve customer issues in a timely and professional manner
• Escalate complex issues to the appropriate internal teams when required
• Maintain detailed records of customer interactions and resolutions
• Follow up with customers to ensure issue resolution and satisfaction
• Adhere to company processes, SLAs, and quality standards
• Collaborate with internal teams to improve customer experience
• Stay updated on product knowledge and company policies

Preferred Skills:

• Preferred SkillsExperience in IT or technical support environment
• Knowledge of basic networking, software, or IT services
• Customer service certification (added advantage)