Customer Support Executive

Job Title: Customer Support Executive

Location: Surat

Department: Customer Support / Operations

Reporting To: Customer Support Manager / Management

Job Summary

The Customer Support Executive will be responsible for handling customer queries, resolving issues, and ensuring a smooth customer experience. The role requires strong communication skills, patience, and the ability to handle multiple interactions efficiently.

Key Responsibilities

• Handle customer inquiries via calls, WhatsApp, emails, and other channels.
• Resolve customer issues related to orders, products, deliveries, and services.
• Maintain accurate records of customer interactions and follow-ups.
• Coordinate with internal teams (sales, dispatch, accounts) for issue resolution.
• Provide product and service information to customers.
• Manage complaints and ensure timely closure.
• Follow up with customers to ensure satisfaction and repeat business.
• Maintain professional and polite communication at all times.

Required Skills

• Strong communication skills in Hindi and English (verbal and written).
• Good problem-solving and interpersonal skills.
• Ability to handle customer complaints with patience and professionalism.
• Basic knowledge of MS Excel and computer operations.
• Multitasking and time management abilities.

Qualification

• Graduate in any field preferred.

Experience

• 1–3 years of experience in customer support / client handling preferred.