Data Entry Operator

We are seeking a detail-oriented and organized individual to join our dental laboratory team as a Data Entry and Call Operator. The successful candidate will play a crucial role in maintaining accurate records, managing data entry tasks, and handling phone communications with clients and vendors. This position requires a combination of administrative skills, communication abilities, and a commitment to maintaining high-quality standards in a fast-paced environment.

Responsibilities:

1. Data Entry:

• Accurately enter and update customer and order information into the database.
• Maintain electronic and paper records of laboratory cases, ensuring completeness and accuracy.
• Perform routine data quality checks to identify and correct errors promptly.

1. Call Operations:

• Answer incoming calls from clients, vendors, and other stakeholders in a professional and courteous manner.
• Provide information about laboratory services, pricing, and delivery timelines.
• Assist in scheduling appointments, coordinating pickups, and addressing customer inquiries.
• Handle customer complaints or concerns with patience and escalate issues to the appropriate personnel when necessary.