Job Description:

We are seeking a motivated and detail-oriented Collection Coordinator to join our team. The ideal candidate will be responsible for managing and coordinating the collection of outstanding accounts, ensuring timely payments, and maintaining positive customer relationships.

Key Responsibilities:

• Contact customers via phone, email, and letters to remind them of outstanding balances
• Negotiate payment plans and settlements with customers
• Maintain accurate records of all collection activities and customer communications
• Work closely with the finance team to reconcile accounts and update customer records
• Prepare and present regular reports on collection activities and progress
• Resolve any billing discrepancies and disputes promptly and professionally
• Provide exceptional customer service while ensuring adherence to company policies

Requirements:

• Proven experience as a Collection Coordinator or similar role
• Excellent communication and negotiation skills
• Strong organizational and time-management abilities
• Proficiency in MS Office and familiarity with relevant software (e.g., accounting software)
• Ability to handle sensitive and confidential information
• High level of accuracy and attention to detail
• Ability to work independently and as part of a team

Job Timing:

10 to 6 Monday to Saturday