Document Verification Executive (Office)

Working for poonam management & services pvt ltd at premises of Axis Bank as a sampler. Location : Surat

Job Description – Sampler (RCU / FCU Department)Position: Sampler

Department: RCU / FCU

Location: As per requirement

Reporting To: Team Leader / Branch Manager / RCU–FCU Manager

1. Job Summary The Sampler is responsible for conducting on-field verification and sampling activities for Banking & NBFC clients. The role involves visiting customer addresses, collecting accurate information, verifying documents, assessing authenticity, and submitting reports within defined timelines (TAT). The sampler plays a key role in preventing fraud and ensuring quality verification.

• 2. Key Responsibilities A. Field Verification Tasks Conduct residence and office visits of customers as per allocation.
• Verify customer identity, address, employment, and business details.
• Collect photographs of residence/office/neighbourhood as required.
• Take GPS-tagged photographs through the company app/portal.
• Interact with neighbours or references for cross-checking information.
• Conduct shop checks, workplace verification, asset verification, etc.
• B. Documentation & Reporting Fill verification reports accurately on the company app or manual sheets.
• Upload clear photographs and required documents on time.
• Ensure all findings are truthful, complete, and free from manipulation.
• Submit reports within the client’s TAT (Turn Around Time).
• C. Coordination Coordinate with Team Leader/Back Office for daily allocation.
• Update visit status on call or WhatsApp groups.
• Inform supervisors immediately in case of discrepancies or fraud indicators.
• D. Compliance & Conduct Follow company SOPs and client guidelines strictly.
• Maintain proper dress code and behaviour during field visits.
• Use only a valid number-plate vehicle and carry ID card at all times.
• Avoid any unethical practices during verification.
• 3. Required Skills & Competencies : Good communication and observation skills.
• Ability to work independently in the field.
• Basic knowledge of Android apps and GPS tracking.
• Report writing ability (Hindi/English preferred).
• Strong honesty, discipline, and field behaviour.
• 4. Qualification & Experience : Graduate preferred.
• Experience in RCU/FCU, field verification, or collections will be an advantage.