Field Officer

a.      After taking necessary instructions from Branch Head he should proceed to Field Area for which he is responsible.

b.     Note all points/work he has to perform on that particular day.

c.      Should first proceed to those Clients in his Area have some complaints or query and then should visit other units in his Area of responsibility.

d.     Ensure that should visit all his Units on every alternative day or thrice a week and should meet Client and should sort-out the problem if any in our Services.

e.      Should maintain visit report and should obtain the signature of Client when visiting the Clients, where possible. He should maintain file of visit report.

f.       He should sign the Muster with date and time when he enter Unit and Leave Unit which give authentication to Management and Client that Area Officer has visited the Unit at that particular date and time.

g.      When he enters Unit he should check record being maintained at Unit by Security Personnel deficiency if any should be taught to them.

h.     He should check the turnout of Security Personnel on visit to Unit which include uniform cleanliness, pressing, Hair cut, Shaving, Shoes Polish etc.

i.       He should conduct periodical Training at his Units where Training Officer are available, weekly Training Programme should be planned, during Training Security Personnel should be taught Parade and Drill, Safety, Security, First Aid, Fire Fighting, Bomb Threat Communication skill, Office manner etc.

j.       He should collect the Muster from all Units on Weekly basis and should forward to account Personnel for marking ‘PP’.

k.     He should collect the Daily Musters of his all Client on last Night of the Month i.e. 30th /31st and on First of every Month he should get prepared Invoices from CAD /Accounts. On Morning of 2nd all Invoices should be submitted to Clients for further process.

l.       After submitting the bills he should continue follow up with the Clients for collection of cheque/NEFT/RTGS/Payments and ensure the collection of payment within a week from Units.

m.    Any deduction from bills should be properly verified and detail of deduction should be taken in writing from Client to hand over the same to Accounts Department for further necessary action. He should also organize Mass Raids in all his Units Area with Consultation of Branch Head.

n.     He should arrange Minimum 5 Security Personnel every month for deployment.