Inside Sales Executive

Inside Sales ExecutivePosition: Inside Sales ExecutiveDepartment: Sales & Business DevelopmenT responsible for managing inbound/outbound calls, converting leads into appointments/registrations, maintaining sales follow-ups, providing accurate information to patients/customers, and ensuring excellent communication with prospects.

The goal is to increase monthly registrations and maintain strong customer relationships.

• 🔹 Key Responsibilities1. Lead Management & Follow-UpHandle inbound queries from patients/customers via calls, WhatsApp, website, and social media.
• Call and follow up with leads received from marketing campaigns.
• Convert leads into confirmed appointments/registrations.
• Maintain daily follow-up logs and update CRM sheets.
• 2. Sales ConversionExplain services, treatment plans, packages, and pricing to potential clients.
• Understand customer needs and recommend suitable services.
• Achieve monthly sales/registration targets set by the management.
• Close sales through persuasive communication and relationship-building.
• 3. Customer CommunicationProvide proper information about clinic services, consultation procedures, pricing, and offers.
• Send reminders for appointments, follow-ups, and renewals.
• Maintain professional communication tone at all times.
• Handle objections politely and confidently.
• 4. Database & CRM MaintenanceUpdate lead status regularly in CRM or Google Sheets.
• Track daily, weekly, and monthly performance.
• Maintain customer database accuracy.
• Coordinate with the Marketing Team for lead quality feedback.
• 5. Coordination With OperationsCoordinate with doctors, center staff, and management for appointments.
• Ensure patients receive timely information, reminders, and follow-up calls.
• Share daily MIS reports with management.
• 🔹 Skills RequiredExcellent communication skills (Hindi, English, Gujarati preferred)
• Strong convincing ability
• Confident and polite telephonic manners
• Basic computer skills (Excel, WhatsApp Business, CRM tools)
• Target-oriented mindset
• Good listening & problem-solving skills
• Ability to handle multiple leads at once
• Quick learner
• 🔹 QualificationsMinimum: 12th Pass / Graduate (preferred)
• Experience: 0–3 years (Fresher or experienced both can apply)
• Experience in healthcare, clinics, or telecalling preferred (not mandatory)
• 🔹 Salary StructureFixed Salary (As per clinic standards)
• Incentives based on monthly confirmed sales/registrations
• Performance bonuses
• 🔹 Working Hours10:00 AM to 7:00 PM (Adjustable as per clinic timings)
• Rotational Sundays (if applicable)
• 🔹 Key Performance Indicators (KPIs)Number of calls handled daily
• Lead conversion rate
• Appointment/registration targets achieved
• CRM sheet accuracy
• Patient satisfaction feedback