Insurance Sales Executive

Role Summary

Responsible for end-to-end handling of general insurance products, including Motor, Health, and Fire/Factory policies.

The role focuses on client acquisition, documentation, risk assessment support, policy issuance, renewals, claims coordination, and customer servicing. The position requires strong communication, product knowledge, regulatory awareness, and client relationship management.

Key Responsibilities

1. Motor Insurance

* Generate new leads for two-wheeler, four-wheeler, and commercial vehicle insurance.

* Perform risk profiling and calculate IDV, premiums, and NCB benefits.

* Prepare quotations, comparison sheets, and timely issuance of policies.

* Handle inspections for break-in policies through approved surveyors.

* Coordinate for endorsements, corrections, and policy renewals.

* Assist customers in filing and tracking claims with surveyors and insurers.

2. Health Insurance

* Explain product features such as sum insured, floater benefits, pre-existing disease rules, waiting periods, and cashless networks.

* Identify suitable health plans for individuals, families, and corporate clients.

* Complete proposal forms, medical requirements, and KYC compliance.

* Manage renewals proactively to avoid policy lapses.

* Coordinate with TPA and hospital networks for cashless and reimbursement claims.

3. Fire & Factory Insurance

* Conduct preliminary risk assessment discussions with clients for fire, burglary, stock, machinery, and industrial coverage.

* Collect site details, asset valuation, and risk exposure data.

* Generate quotations for Standard Fire and Special Perils (SFSP), Industrial All-Risk, and related policies.

* Support surveyor appointments, inspection arrangements, and compliance documentation.

* Manage endorsements, add-ons, mid-term changes, and renewal negotiations.

Client Service & Relationship Management

* Maintain strong relations with existing clients for repeat business.

* Provide prompt after-sales support and resolve customer queries.

* Ensure policy delivery, document record management, and MIS reporting.

Compliance & Coordination

* Complete all regulatory requirements as per IRDAI guidelines.

* Maintain accurate data, proposal forms, receipts, and compliance documents.

* Coordinate with insurance companies, TPAs, surveyors, and underwriting teams.

Skills & Competencies

* Solid understanding of motor, health, and fire insurance products.

* Strong communication and negotiation skills.

* Ability to analyze customer needs and recommend suitable coverage.

* Knowledge of claim processes and documentation.

* Good command over MS Office and CRM tools.

* Detail-oriented with strong follow-up discipline.

Qualification & Experience

* Graduate in any discipline; certification in insurance preferred.

* Minimum 1–3 years of experience in general insurance sales or operations.

Key Performance Indicators (KPIs)

* Number of new policies sourced per month.

* Renewal retention ratio.

* TAT for policy issuance and servicing.

* Customer satisfaction and referral business.

* Claim assistance accuracy and timeliness.