Receptionist / Front Office Executive

Receptionist/Front Desk Executive

Reputed Hotel in Surat is having open position for "Receptionist/Front Desk Executive"

Hotel Receptionist/Front Desk Executive duties involve being the first point of contact for guests, managing check-ins/outs, handling reservations, answering calls, coordinating with other hotel departments (housekeeping, maintenance), managing payments, resolving issues, and providing local information, all while maintaining a welcoming, organized front desk environment to ensure a positive guest experience from arrival to departure. 

Guest Interaction & Service

• Greeting & Welcoming: Warmly greet and assist guests upon arrival and departure.
• Check-in/Check-out: Efficiently manage the entire check-in and check-out process, assigning rooms and keys.
• Inquiries: Answer questions about hotel facilities, local attractions, and services.
• Requests: Handle special requests, such as wake-up calls, booking taxis, or arranging services.
• Problem Solving: Address and resolve guest complaints and issues professionally and promptly.
• Upselling: Promote additional hotel services, upgrades, and facilities. 

Administrative & Operational Tasks

• Reservations: Manage bookings, cancellations, and modifications via phone, email, and online systems.
• Communication: Answer, screen, and forward phone calls; handle mail and messages.
• Record Keeping: Maintain accurate guest records, booking information, and financial data.
• Payments: Process payments, handle cash, and verify credit card information.
• Coordination: Liaise with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Front Desk Maintenance: Keep the reception area clean, tidy, and stocked with necessary materials (brochures, maps). 

Essential Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with problem-solving skills.
• Professional attitude and appearance.
• Proficiency with Property Management Systems (PMS) and basic computer software