Regional Service Quality Manager

Regional Service Quality Manager-HO & SUPPORT-Service Quality

- Responsible for managing and improving service quality across the region. - Oversee service quality operations and support functions at the head office and regional locations. - Coordinate with various teams to ensure adherence to service standards and customer satisfaction. - Monitor and analyze service quality metrics to identify areas for improvement. - Lead initiatives to enhance operational efficiency and service delivery. - Collaborate with stakeholders to implement quality assurance processes. - Drive continuous improvement in service quality through effective program management. - Support regional teams in maintaining compliance with quality benchmarks. - Facilitate communication between head office and field teams to ensure consistent service quality. - Manage escalation and resolution of service quality issues promptly.