Sales Co-ordinator

Job Title: Sales CoordinatorLocation: [Insert Location]

Department: Sales & Operations

Reports To: Sales Manager

Employment Type: Full-Time

Position Summary:We are looking for a dynamic and organized Sales Coordinator to join our team. This role is central to supporting the Sales Manager by managing and following up on sales leads, ensuring customer requirements are fulfilled, and acting as a communication bridge between customers and the shipping/logistics department. The ideal candidate should be proactive, detail-oriented, and capable of handling a variety of tasks to ensure customer satisfaction from initial inquiry through post-sale support.

• Key Responsibilities:1. Sales Support & Lead HandlingReceive and manage all sales leads and inquiries forwarded by the Sales Manager.
• Coordinate with internal teams to prepare quotations, proforma invoices, and order confirmations.
• Track the status of customer orders from inquiry to final delivery.
• Ensure timely follow-up on quotations and pending customer decisions.
• Maintain accurate records of all leads, communications, and follow-ups in the CRM or tracking system.
• 2. Customer Relationship ManagementServe as a consistent point of contact for customers throughout the order process.
• Communicate proactively with customers to confirm orders, clarify requirements, and keep them informed of order progress.
• Address and resolve customer queries related to order status, delays, product availability, or changes in schedule.
• Build strong relationships with customers by offering responsive and helpful support.
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• 3. Shipping & Logistics CoordinationLiaise with the shipping/logistics team to ensure timely dispatch and delivery of goods as per customer and contractual requirements.
• Monitor and track shipments, update internal systems, and communicate shipping details (such as tracking numbers, ETA, delays, etc.) to customers.
• Ensure that all shipping documentation is prepared correctly and shared with the necessary stakeholders (e.g., invoices, packing lists, B/Ls, etc.).
• Resolve shipping or delivery issues in collaboration with logistics partners and communicate updates promptly to customers.
• 4. After-Sales ServiceProvide basic after-sales support to ensure a smooth customer experience post-delivery.
• Handle routine complaints or post-sale concerns, and escalate complex issues to the appropriate departments.
• Assist with warranty claims, service requests, or product replacement coordination when necessary.
• Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback.
• 5. Internal Collaboration & ReportingCoordinate with finance/accounts teams for invoice preparation, payment tracking, and resolving billing issues.
• Work closely with the production or procurement team (if applicable) to ensure product availability and lead time commitments are met.
• Generate regular sales and order status reports for the Sales Manager and management team.
• Assist in preparing monthly sales performance data, shipping reports, and customer service feedback summaries.
• Qualifications and Skills:Required:Minimum 2–4 years of experience in a Sales Coordinator, Customer Service, or similar administrative role
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Working knowledge of sales order processing and basic shipping/logistics processes
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience using CRM or ERP systems (e.g., SAP, Zoho, Salesforce, etc.)
• Preferred:Experience in handling international customers or export shipments
• Understanding of Incoterms and international shipping documentation
• Bachelor’s degree in Business Administration, Sales, Logistics, or a related field
• Personal Attributes:Customer-focused with a positive and professional attitude
• Able to work independently and as part of a cross-functional team
• Strong attention to detail and commitment to accuracy
• Quick learner with a solution-oriented mindset
• Capable of working under pressure and meeting deadlines
• What We Offer:Competitive salary and benefits package
• A collaborative and supportive team environment
• Opportunities for growth and development within the company
• Exposure to international sales and supply chain operations
• Training in industry-specific tools and systems