Sales Coordinator-International

Job Title: Sales Coordinator – International

Location: Surat, India (Office-based)

Shift Timing: USA Shift (Night Shift – aligned with US business hours)

Experience Required: 3–6 Years

Reporting To: USA Sales Manager/ NY office

Job Summary

We are looking for an experienced Sales Coordinator to provide end-to-end sales support to our USA Sales Team from our Surat, India office. The role requires strong expertise in cold calling, lead generation, and post-visit sales follow-up, ensuring continuity of sales activities after USA sales representatives complete their store or client visits.

This position demands excellent communication skills, strong ownership of follow-ups, and the ability to work independently in a fast-paced international sales environment.

Key Responsibilities

1. Cold Calling & Lead Generation (30%)

• Conduct outbound cold calls to prospective USA-based customers and retailers.
• Generate, qualify, and nurture leads aligned with business objectives.
• Maintain and update CRM with accurate call notes, lead status, and next actions.
• Coordinate appointment setting and handover of qualified leads to USA sales representatives.
• Achieve defined calling and lead-generation targets on a monthly basis.

2. Sales Coordination & Post-Visit Follow-Up (70%)

• Take full ownership of customer follow-ups after USA sales representatives complete in-store or client visits.
• Communicate with customers regarding pricing, quotations, product details, samples, and order confirmations.
• Coordinate internally with operations, logistics, production, and finance teams to ensure smooth order execution.
• Track open opportunities, pending orders, and customer commitments to closure.
• Prepare and share daily, weekly, and monthly follow-up reports with the USA sales leadership.
• Act as the primary point of contact for customers between sales visits.

Key Performance Indicators (KPIs)

• Number of qualified leads generated per month.
• Conversion rate from follow-up to order closure.
• Timely completion of post-visit follow-ups.
• Accuracy and completeness of CRM and sales reports.
• Customer response time and satisfaction levels.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3–6 years of proven experience in international sales coordination, inside sales, or USA market support.
• Strong experience in cold calling and follow-up-driven sales roles.
• Excellent spoken and written English with confidence in interacting with USA clients.
• Hands-on experience with CRM tools, MS Excel, and sales reporting.
• Ability to work independently during USA night shifts with minimal supervision.

Preferred Experience

• Prior experience supporting USA-based sales teams or international B2B/B2C clients.
• Experience in retail, distribution, or wholesale sales environments.
• Exposure to handling quotations, pricing negotiations, and order processing.
• Understanding of USA customer expectations and business etiquette.

Why Join Us

• Direct involvement in USA market sales operations.
• High-ownership role with visibility to senior sales leadership.
• Opportunity for performance-based growth and long-term career advancement.

Note: This role is based in Surat, India, and requires consistent availability during USA business hours.