Service Coordinator
RMS Industries
Service Coordinator
RMS Industries
Akhlesh Nagar, Surat
₹25,000 - ₹40,000 monthly
Fixed
₹25000 - ₹40000
Earning Potential
₹40,000
Job Details
Interview Details
Job highlights
Urgently hiring
22 applicants
Benefits include: Overtime Pay, Annual Bonus
Job Description
1) Handle all Site & Service related work
2) Enhance the Customer Experience with the service
3) Generate revenue from Service, Handle Service calls and mail and promptly response to customer
4) Resolve the issue on call itself in case of minor issues by self or coordinating with the team
5) Arrange for the technician's visit in case of requirement and confirmation with customer
6) Cleary discuss the scope of work before supply or service
7) Utilize the available resource in best possible manner
8) Try to minimize the downtime of machine of customer and recommend the options (if applicable)
9) Get the RCA done for service call and give the feedback to the relevant team
10) Maintain the databased of service calls
11) Take feedback from the customer after completion of work
12) Ensure the proper closure of the work
13) Increase revenue by selling the preventive service package to customer
14) Onboarding and training of the new joined
15) Monitor and enhance performance of the team1) Service Call Management
16) Communication Skills
Engineering Graduate (Mechanical or Electrical)
Job role
Work location
LOADMATE - Electric Hoist & Overhead Crane Manufacturer, Hazira Road, Icchapore, Surat, Gujarat, India
Department
Operations
Role / Category
Manufacturing/Production
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
English level
Basic English
Age limit
25 - 40 years
Gender
Male
About company
Name
RMS Industries
Address
LOADMATE - Electric Hoist & Overhead Crane Manufacturer, Hazira Road, Icchapore, Surat, Gujarat, India
Job posted by RMS Industries
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