Service Engineer

Job Title: Field Service Engineer

Function: Service Dep.

Reporting To: Manager

Base Location: As per requirement

Education: Any Graduate regarding Electrical

Experience (in years): 0 to 2 Yrs. Role Description

Job Responsibilities:

• When you get a call from Surat Service canter, you will have to be ready to serve the client.
• Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
• Go to repairing stock canter to pick up the material.
• Make an entry into “Material Transaction Book” by self.
• Also keep small vacuum machine in case of mocha service.
• Don’t forget quotation paper of client in case of installation.
• Reach timely on site. Or if you are going to be late then at least inform your head with reason.
• As and when you reach the site, ask for warranty certificate/invoice in case of complain.
• If you get it then first send a photo of it to your head for registration.
• If they have not these things, then ask them to get it from the seller.
• Clearly tell them you cannot serve them until you don’t get the invoice or certify in any emergency.
• But yes if you get the call to serve him from the senior then serve them even without certify or invoice.
• Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product.
• And before repair or replace, prove them the real fault of their switches so that they can have a clear idea.
• If customer ask for service charge receipt, inform to Surat service canter they will provide you soft copy of it.
• Never get an angry with any customers. Always be a gentle man.
• Make humble relation with customer and their family.
• Call to Surat service canter while leaving site for verification.
• Always give service visiting cards on site for future communication and also inform them about this.
• When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.