Store Manager

At Gabru Di Chaap, we take pride in offering soya chaap made with a focus on hygiene and quality. Our chaap is carefully prepared to ensure it’s fresh and safe, setting a higher standard than others. With a commitment to cleanliness, we deliver a healthier, tastier option you can trust every time. At Gabru Di Chaap, we take pride in offering soya chaap made with a focus on hygiene and quality. Our chaap is carefully prepared to ensure it’s fresh and safe, setting a higher standard than others. With a commitment to cleanliness, we deliver a healthier, tastier option you can trust every time.

What You’ll Do ● Lead Daily Operations: Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times.

● Customer Experience Champion: Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service.

● Team Leadership: Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours.

● Sales & Target Management: Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control.

● SOP & Quality Control: Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms.

● Customer Handling: Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty.

● Reporting: Maintain store-level reports – daily sales, expenses, wastage, inventory, and crew performance.

What We’re Looking For

● Experience: 5+ years as Store Manager/Shift Manager in a QSR brand.

● Soft Skills: Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly.

● Customer-Obsessed: Believes in creating memorable guest experiences. Knows how to create “wow moments” in a fast-paced environment.

● People Leader: Proven ability to manage and energize a small team. Understands rostering, training and crew discipline.

● Operationally Sharp: Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency.