Team Leader

Job Description:

 Responsible for effectively managing the Sales and daily operations of the store inorder to meet or

exceed the business targets and profitability. 

 Drive Sales plans, monitor and analyse the sales data in coordinate with the Sales Staff to ensure that

the store targets are met.

 Monitor the financial performance of store against targets periodically, Develop and implement

reporting & review mechanisms to track operational performance and ensure course correction &

corrective action, as appropriate.

 Ensure adequate level of staffing in the store and take appropriate action; accordingly, ensure that

duties, responsibilities, and targets are cascaded appropriately and effectively monitored.

 Drive a culture of diversity, performance and transparency in the store

 Overseeing the store requirements, managing inventory, customer service issues etc.

Sales and Marketing:

 Responsible for Sales performance and growth by achieving monthly targets

 Maintain showroom presentation, and collaborate with the team to meet sales targets.

 Implementing activities as a part of brand building & market development effort through promotional

schemes.

 Managing and motivating the team to increase sales and ensure efficiency;

 Analysing sales figures and forecasting future sales;

 Analysing and interpreting trends to facilitate planning

Customer Relationship Management:

 Handling customer centric operations & ensuring customer satisfaction by achieving service quality

norms.

 Assisting customers in selecting jewellery, provide personalized service, and ensure smooth sales

transactions.

 Attending to customers / clients concerns & complaints and undertaking steps for effectively resolving

them.

 Collate and relay customer feedback to the corporate teams like the merchandising, retail operations

etc. to improve customer satisfaction and store ratings.

Key Skills:

 Strong leadership and team management skills

 Self-motivated with good communication.

 Computer operating knowledge with E-mail communication