We are a reputed saree manufacturing company looking for a Customer Accounts & Communication Executive who will play a key role in maintaining smooth customer relations and ensuring timely payments. The ideal candidate will be responsible for follow-up calls regarding pending payments, maintaining organized Excel records, and handling communication in Hindi, Gujarati, and English.

Key Responsibilities:

Make follow-up calls to customers regarding pending or overdue payments in a polite yet effective manner.

Maintain and regularly update Excel sheets tracking pending payments, payment history, and customer communication logs.

Professionally handle phone conversations and written communication with clients.

Coordinate with the accounts and sales team to ensure payment follow-ups are streamlined.

Build and maintain positive relationships with clients through respectful and clear communication.

Provide regular reports to management on payment status and follow-up progress.

Requirements:

Proficiency in Hindi, Gujarati, and English (spoken and written).

Good vocabulary, professional tone, and confident phone communication skills.

Basic to intermediate Microsoft Excel skills.

Experience in customer handling, telecalling, or accounts follow-up (preferred but not mandatory).

Ability to work independently and manage time effectively.

Polite, patient, and professional approach to customer interactions.