Telecalling Executive

Job Title: Enquiry Manager cum Telecaller

We are looking for a proactive and well-spoken Enquiry Manager cum Telecaller to handle incoming and outgoing customer enquiries, follow up on leads, and convert enquiries into sales. The candidate will act as the first point of contact for customers and play a key role in maintaining customer satisfaction and business growth.

Key Responsibilities:

• Handle incoming calls, WhatsApp messages, emails, and social media enquiries professionally
• Make outbound calls to follow up on enquiries, leads, and pending orders
• Provide accurate information about products, pricing, availability, and offers
• Convert enquiries into confirmed orders or store visits
• Maintain and update enquiry and customer records regularly
• Coordinate with the sales, dispatch, and accounts teams for smooth order processing
• Resolve basic customer concerns and escalate issues when required
• Maintain daily call and enquiry reports
• Ensure excellent customer service and relationship management

Required Skills & Qualifications:

• Minimum 12th pass / Graduate preferred
• Proven experience as a Telecaller, Enquiry Executive, or Customer Support (preferred)
• Excellent communication skills in Hindi, Gujarati and English.
• Confident, polite, and customer-friendly approach
• Basic knowledge of computers, Excel, and WhatsApp Business
• Ability to multitask and work under targets

Experience:

• 0.5–3 years of experience in telecalling, enquiry handling, or sales support (preferred)
• Experience in textile, saree, fashion, or retail industry will be an advantage

Work Location:

• Office-based / Showroom-based (as applicable)

Salary & Benefits:

• Competitive salary based on experience
• Growth opportunities within the organization

Working Hours

• Full-time
• 6 days a week

Job Types: Full-time, Permanent

Work Location: In person