Telesales Executive

The Customer Support Executive (Back Office) will be responsible for handling customer communication, resolving queries, providing order-related support, and ensuring a smooth customer experience from inquiry to post-delivery. This role focuses on customer assistance, internal coordination, and data management and does not involve field sales.

📝 Key Responsibilities

1️⃣ Customer Communication & Support

Handle customer inquiries through phone calls, WhatsApp, and email

Provide accurate information regarding products, availability, pricing basics, and company processes

Respond politely and professionally to customer queries and concerns

Coordinate with internal teams to resolve customer issues in a timely manner

2️⃣ Follow-ups & Service Coordination

Follow up with customers regarding:

Order confirmation

Document collection

Dispatch status

Feedback after delivery

Keep customers informed about timelines and next steps

Escalate unresolved issues to the concerned department when required

3️⃣ Order & Dispatch Support

Assist in order confirmation and coordinate with sales, accounts, and dispatch teams

Update customers about dispatch and delivery status

Maintain accurate records of orders and customer interactions

4️⃣ After-Sales Support

Handle post-delivery queries and collect customer feedback

Assist customers with documentation-related questions

Maintain long-term customer relationships through professional and courteous communication

📌 Key Skills Required

Strong communication skills in Hindi & English (other regional languages are an added advantage)

Polite, patient, and customer-focused approach

Basic knowledge of MS Excel, MS Word, email drafting, and WhatsApp Business

Good listening skills with the ability to respond clearly and appropriately

Strong coordination and time-management skills

🎓 Qualification & Experience

Minimum qualification: Graduate (any stream)

Experience: 0–3 years in customer support / telecalling / back-office roles

Experience in Pharma / Surgical / Medical Device industry is a plus but not mandatory

⏰ Work Timing & Location

Working Hours: 9:30 AM to 6:00 PM

Location: Room No.417, 4th floor, Biz Hub, Amroli, Surat

💰 Salary & Benefits

Salary: ₹10,000 to ₹15,000 per month (based on experience)

Travel Allowance: As per company policy

Incentives: Performance-based incentives

Training and growth opportunities provided