Telesales Executive

Skills Required to Manage Sales Orders and Delivery in the Jewellery Industry

To effectively manage sales orders and delivery operations in the jewellery industry, the following skills are essential:

1. Order Management Expertise – Ability to handle sales order processing from order booking to final dispatch with accuracy and efficiency.
2. Inventory Coordination – Strong understanding of stock management, including gold, diamond, and finished jewellery inventory tracking.
3. Production Follow-Up – Capability to coordinate with manufacturing departments to ensure timely completion of jewellery orders as per customer specifications.
4. Attention to Detail – Careful verification of design details, weight, purity, stone specifications, and pricing before dispatch.
5. Delivery Planning & Logistics – Experience in planning safe and timely delivery, coordinating with transporters, and ensuring secure packaging.
6. Documentation & Compliance – Knowledge of preparing invoices, e-way bills, delivery challans, insurance documentation, and maintaining proper records.
7. Customer Communication – Ability to communicate order status, delivery timelines, and resolve customer queries professionally.
8. Software Knowledge – Proficiency in jewellery ERP software, billing systems, MS Excel, and order tracking systems.
9. Time Management – Ability to manage multiple orders simultaneously and ensure on-time delivery.
10. Problem-Solving Skills – Quick decision-making ability to handle urgent orders, production delays, or delivery issues.

These skills ensure smooth coordination between sales, production, accounts, and dispatch departments, leading to improved customer satisfaction and operational efficiency in the jewellery business.