Warehouse Head

Position Overview

The Warehouse Head will be responsible for overseeing end-to-end warehouse and dispatch operations at a strategic level. This role is focused on process optimization, cost control, technology adoption, and overall efficiency enhancement, while ensuring that teams execute operations smoothly. The Warehouse Head will act as a key link between management and ground teams, driving continuous improvement and ensuring alignment with business goals.

Key Responsibilities

1. Strategic Oversight

• Provide overall supervision of warehouse and dispatch functions.
• Ensure processes and SOPs are being followed effectively across receiving, storage, order processing, and dispatch.
• Review periodic operational reports and intervene where improvements are needed.

2. Process Optimization & Efficiency

• Identify gaps and bottlenecks in current warehouse and dispatch workflows.
• Implement best practices, automation, and system-driven solutions (ERP/WMS improvements).
• Optimize layout, manpower allocation, and dispatch planning for cost and time efficiency.

3. Vendor & Logistics Management

• Develop and maintain strong relationships with logistics partners and service providers.
• Negotiate contracts, rates, and service terms to reduce logistics costs.
• Evaluate partner performance and identify alternatives where needed.

4. Inventory Control & Audit

• Ensure accuracy of inventory by overseeing periodic cycle counts and audits.
• Monitor stock reporting and reconciliation between physical and system inventory.
• Establish strong controls to reduce pilferage, damages, and discrepancies.

5. Team Leadership & Governance

• Lead warehouse and dispatch managers/supervisors by setting clear expectations and KPIs.
• Mentor and develop middle management to ensure smooth ground-level execution.
• Establish a culture of accountability, compliance, and continuous improvement.

6. Compliance & Risk Management

• Oversee compliance with GST, e-way bills, and statutory documentation.
• Ensure safety standards, fire-fighting measures, and workplace hygiene are strictly followed.
• Mitigate risks related to logistics delays, stock discrepancies, or manpower issues.

7. Reporting & Business Alignment

• Review MIS reports on dispatch performance, inventory accuracy, and logistics cost.
• Align operational strategy with sales, retail, and eCommerce growth targets.

Key Skills & Competencies

• Strong background in warehouse and dispatch/logistics management at a leadership level.
• Expertise in process improvement, automation, and cost optimization.
• Strong commercial acumen and vendor negotiation skills.
• Ability to lead managers and ensure accountability.