Team Leader - Outbound Digital Banking

811-CEC Team Leader-Outbound-Digital Banking Kotak 811-Contact Centre Outbound

- Lead and manage outbound digital banking contact center operations. - Responsible for team coordination and achieving outbound campaign targets. - Oversee customer interactions related to digital banking services. - Ensure quality and compliance in outbound calls. - Support team members to enhance performance and productivity. - Collaborate with other departments to streamline processes. - Drive customer engagement and satisfaction through effective communication. - Monitor and report on team metrics and KPIs. - Facilitate training and development for outbound team members. - Manage operational challenges in a contact center environment.