Outbound Team Coach

811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC

JD – 811 CEC Trainer

 

• Exceptional interpersonal and communication skills
• Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
• Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training 
• Drive sales targets and implementation of sales strategies devised for process. 
• Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
• Monitor calls on functional and behavioral parameters. 
• Has handled Nesting & OJT batches
• Excellent coaching and mentoring techniques
• Can identify Training needs based on call evaluation/ gap in product and process understanding
• Achieving their KRA month after month.
• 2nd and 4th Saturday will be weekly off   

 

 

 Candidate Profile

• Minimum education – Graduate or Post Graduate
• Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality 
• Must have excellent presentation and communication skills.
• Having a team handling experience would be desirable 
• Experience in Retail Banking preferable

 

Experience Level

Mid Level