Senior Manager - Account Management and Program Delivery

Account Management (Direct Sales) Sr. Manager

Key Responsibilities

Program Leadership & Governance

• Own end-to-end delivery of a portfolio of data center projects.  
• Establish program governance frameworks, stage-gates, KPIs, dashboards, and reporting cadence.
• Drive standardized project management processes across multiple sites.
• Lead executive reviews and steering committee meetings.

 

Client & Stakeholder Management

• Act as primary escalation point for hyperscale / colocation clients.
• Manage senior-level relationships with customers, consultants, EPC contractors, and OEMs.
• Align technical scope, commercial terms, and delivery milestones.
• Support contract negotiations and change management.

 

Schedule, Cost & Risk Control

• Develop and manage integrated master schedules (IMS) across projects.
• Oversee cost controls, forecasting, cash flow, and earned-value analysis.
• Identify program-level risks and mitigation strategies.
• Ensure compliance with contractual obligations and regulatory approvals.

 

Technical Oversight (Power & Cooling Focus)

• Provide governance on critical infrastructure systems:
  • HV / MV substations (220 kV / 132 kV / 33 kV)
  • UPS systems and battery energy storage
  • Diesel generators and fuel systems
  • Chillers, cooling towers, CRAH/CRAC, liquid cooling
  • BMS, EPMS, DCIM, controls
• Ensure compliance with Uptime Institute / TIA-942 / local codes.
• Drive design standardization and modularization strategies.

 

Construction & Commissioning

• Oversee construction sequencing and site readiness across locations.
• Ensure integrated testing, IST, and Level 3–5 commissioning.
• Drive Safety-First culture and zero-incident programs.
• Ensure handover to operations teams.

 

Commercial & Vendor Management

• Lead vendor strategy and framework agreements.
• Drive procurement schedules for long-lead equipment.
• Manage claims, variations, and dispute resolution.
• Support business development and proposals for new programs.

 

Team Leadership

• Lead regional project managers, construction managers, and commissioning leads.
• Build capability in program controls, scheduling, and risk management.
• Mentor high-performing delivery teams.

 

Key Performance Indicators

• On-time delivery of phased MW capacity
• Cost variance within ±X%
• Client satisfaction scores
• Commissioning success and SLA achievement
• Compliance with technical standards

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Experience Level

Senior Level