Account / Relationship Management - Non Voice

ROLE: Relationship Manager

• LOCATION: Mumbra - Thane

• WORKING DAYS: Tuesday to Sunday

• JOB OVERVIEW :The Relationship Manager (RM) will act as a single point of contact for assigned customers on behalf of the Developer. The role focuses on payment coordination, customer communication, issue resolution, and post-sales support throughout the project lifecycle.

• KEY RESPONSIBILITIES:

➢ Track and manage customer-wise payment plans shared by the Developer

➢ Send payment reminders at least 7 days prior to due dates

➢ Coordinate with customers to ensure timely payment collections

➢ Address customer queries related to payments, construction progress, and project timelines

➢ Handle and resolve customer complaints and negative feedback within defined timelines

➢ Assist customers with documentation required for flat/commercial unit registration

➢ Maintain ongoing customer engagement, including birthday wishes and milestone communications

➢ Ensure all customer communication is done using official SIM cards and company provided mobile devices

• SKILL REQUIRED & QUALIFICATION:

➢ Strong verbal and written communication skills

➢ Good customer-handling and follow-up abilities

➢ Basic computer knowledge (MS Excel, email, CRM tools)

➢ Ability to manage multiple customers efficiently

➢ Graduate preferred (any stream)

• PREFERRED EXPERIENCE:

➢ Experience in Customer Relationship Management, Post-Sales, or Collections

➢ Experience in Real Estate / Developer / Construction industry will be an added advantage

➢ Prior experience in handling a large customer base is preferred Freshers with good communication skills are also welcome to apply