Lead Management Associate - Customer Service

Associate - Lead Management - Customer Service - Mumbai - Lodha (I-Think Techno Campus) - JM

10154

Responsibilities:

·         Handle and monitor various types of calling viz: Awareness, Over-due, Promotional, Special Event, Insurance Renewal, Retention and exit calling Generating leads through above callings

·         Manage & Monitor CRM for final closures

·         Inbound query resolution of Customers – Calls & Emails.

·         Co-ordinate for closure of all inbound/Out bound calls & emails with the inter-departmental officers

·         Co-ordination with internal departments for timely and correct resolution to the customer

·         Handle a team of executives and their productivity as per the desired goals of the organization Preparation of MIS.

Qualification: Post Graduate/ Graduate in any discipline