Greet and assist patients, visitors, and staff, serving as the first point of contact.

Coordinate patient flow in the OPD to ensure efficient consultation and minimal waiting time.

Register patients for appointments, manage the OPD schedule, and ensure accurate documentation.

Answer phone calls, respond to inquiries, and provide relevant information about hospital services.

Maintain accurate patient records, including updating and filing necessary documentation.

Handle administrative tasks like filing, faxing, managing correspondence, and appointment scheduling.

Ensure smooth coordination between medical staff, patients, and other departments.

Collect payments, issue receipts, and coordinate with the billing department for payment processing.

Prepare and manage OPD reports related to patient volume, consultation statistics, and other operational metrics.

Ensure compliance with hospital policies, quality standards, and confidentiality protocols.

Maintain front desk organization and ensure sufficient stock of necessary supplies.

Address patient complaints and escalate unresolved issues to the appropriate department or manager.

Assist in special projects and initiatives aimed at improving OPD and front office services.