Broadband Customer Service

1. Handle inbound and outbound customer calls professionally and resolve queries efficiently.
2. Provide accurate information about products, services, and company policies to customers.
3. Maintain a positive, empathetic, and professional attitude toward customers at all times.
4. Record customer interactions, complaints, and feedback in the system with proper documentation.
5. Resolve customer issues within defined timelines or escalate complex cases to the concerned team.
6. Follow company communication scripts and quality standards during all customer interactions.
7. Meet daily, weekly, and monthly performance targets such as call handling time and customer satisfaction.
8. Coordinate with internal departments to ensure quick resolution of customer concerns.
9. Maintain confidentiality of customer data and comply with company policies and guidelines.
10. Participate in training sessions and continuously improve communication and service skills.

🎁 Employee Benefits✅ Fixed Saturday & Sunday weekly off

✅ Company-provided pickup and drop facility

✅ Paid training and skill development programs

✅ Performance incentives and growth opportunities