Client Relationship Manager

Customer Service Renewal Sales (Insurance Industries)

Customer services is a field that focuses on providing support and services for customers during the purchasing and renewal process.

• ResponsibilitiesHandle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy-related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.
• Write and submit timely reports on performance, targets, and customer queries.
• RequirementsGraduated high school, but a bachelor's degree in commerce or related fields is preferred.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target-achieving skills.
• Excellent communication and listening skills with good command of the English language.
• Other Regional Langue will be an added advantage.
• Candidate on local vicinity is preferable.

Residence Location Criteria From Vikhroli to Dombivali, kalyan in between can apply and attend the interview on above address

Interested can share their resumes with us on 7494809398