Customer Care Executive

Job Title: Inbound Officer – Kotak 811

Company: Kotak Mahindra Bank

Location: Wagle Estate

Job Summary We are looking for dynamic and customer-focused individuals for the role of Inbound Officer

– Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.

Key Responsibilities

·        Handle inbound customer calls efficiently and professionally

·        Resolve customer queries related to banking products and services

·        Deliver high-quality customer service (approx. 75% of role)

·        Identify and execute cross-selling opportunities (approx. 25% of role)

·        Maintain call quality and productivity standards (100–150 calls per day)

·        Achieve individual and team targets

Eligibility Criteria

·        Education: Graduate (mandatory)

·        Experience: Minimum sales experience required (Freshers not eligible)

·        Age Limit: 18 to 32 years

·        Communication: Excellent spoken English skills

·        Employment

Gap: Not more than 6 months

Compensation & Benefits

· CTC: Up to ₹359,000 per annum (based on interview performance)

·  In-hand

Salary:

o   Approx. ₹18,000/month (entry level)

o   Up to ₹24,000/month (experienced candidates)

·        Incentives: Up to ₹5,000 per month

·        Payroll: Direct employment with Kotak Mahindra Bank

Work Schedule · Shift

Timing: Between 8:00 AM and 8:00 PM (any 9-hour rotational shift)

·        Weekly

Offs:

o   First 6 months: 4 rotational offs per month

o   After confirmation (6 months): 6 rotational offs per month

Location Details

·        Work location: Wagle Estate, Thane

Additional Information

·        This is an inbound and cross-selling role

·        High call volume environment with strong growth opportunities

·        Suitable for candidates with a passion for customer interaction and sales