Customer Care Executive

Job Title: Customer Care Executive (E-commerce & WhatsApp Support)

Location: Thane West, Mumbai

Salary: ₹12,000 – ₹12,500 per month

Job Description:We are looking for a Customer Care Executive to handle customer communication on WhatsApp and assist in daily e-commerce operations at our Thane West, Mumbai office. The candidate will be responsible for responding to customer queries, processing orders, and ensuring a smooth customer experience.

• Key Responsibilities:Handle customer queries and orders through WhatsApp.
• Assist in e-commerce operations such as order processing and tracking.
• Coordinate with the logistics team for dispatch and delivery.
• Update customer records and order details.
• Resolve customer complaints in a professional manner.
• Follow up with customers for feedback and repeat orders.
• Requirements:Good communication skills (written and verbal).
• Basic computer knowledge.
• Familiarity with WhatsApp Business and e-commerce platforms is preferred.
• Customer-oriented attitude and problem-solving skills.
• Ability to work in a fast-paced environment.