Customer Care Executive - Inbound Officer

Job Role: Inbound Officer – Kotak 811

Company: Kotak Mahindra Bank (ON ROLL)

Location: Thane (w)

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Job Summary:

We are looking for dynamic and customer-focused individuals for the role of Inbound Officer – Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.

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Key Responsibilities:

• Handle inbound customer calls efficiently and professionally

• Resolve customer queries related to banking products and services

• Deliver high-quality customer service (approx. 75% of role)

• Identify and execute cross-selling opportunities (approx. 25% of role)

• Maintain call quality and productivity standards (100–150 calls per day)

• Achieve individual and team targets

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Eligibility Criteria:

• Education: Graduate (mandatory)

• Experience: Minimum sales experience required (Freshers not eligible)

• Age Limit: 18 to 32 years

• Communication: Excellent spoken English skills

• Employment Gap: Not more than 6 months

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Compensation & Benefits:

• CTC: Up to ₹3,59,000 per annum (based on interview performance)

• In-hand Salary:

o Approx. ₹18,000/month (entry level)

o Up to ₹24,000/month (experienced candidates)

• Incentives: Up to ₹5,000 per month

• Payroll: Direct employment with Kotak Mahindra Bank

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Work Schedule:

• Shift Timing: Between 8:00 AM – 8:00 PM (any 9-hour rotational shift)

• Weekly Offs:

o First 6 months: 4 rotational offs per month

o After confirmation (6 months): 6 rotational offs per month

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Additional Information:

• This is an inbound + cross-selling role

• High call volume environment with strong growth opportunities

• Suitable for candidates with a passion for customer interaction and sales

Submit Your Application !

To move forward with your application, please call us or share your CV on WhatsApp using the contact number below.

Contact Us: HR Preeti - 7030023460 (Call / WhatsApp)