Customer Service Executive – RA CCU (Blended Process)

Customer Service Executive – RA CCU (Retail Asset – Calls, Email)

Position: Inbound Customer Service Executive – RA CCU (Retail Assets)

Company: Kotak Mahindra Bank

Employment Type: Full-Time (Direct Payroll)

About the Role

Kotak Mahindra Bank is hiring dynamic and customer-focused individuals for the position of Inbound Customer Service Executive – RA CCU (Retail Assets). The role involves handling inbound customer calls along with email and chat support, specifically for retail liability products such as Personal Loan, Business Loan, Loan against Properties, Overdraft Facilities, ensuring high-quality service and prompt resolution of customer queries.

Key Responsibilities:

Handle inbound customer calls related to retail Assets products professionally and efficiently

Respond to customer queries via email and chat channels

Provide accurate information.

Resolve customer concerns within defined TAT (Turnaround Time)

Maintain proper documentation of all customer interactions in the system

Ensure high levels of customer satisfaction and service quality

Cross-sell relevant banking products where applicable

Eligibility Criteria:

Education: Graduation Mandatory (Any Stream)

Experience:

Experienced candidates preferred (salary based on interview performance)

Age Limit: 18 – 32 years

Gender: Male / Female

Communication: Excellent English communication skills (Verbal & Written)

Gap Criteria: No employment/education gap exceeding 6 months

Salary Details:

Experienced: Up to ₹4.50 LPA (CTC) – Based on interview performance

Working Days & Timings

Flexible to work in rotational shifts (24/7 environment)

For Females: Day shifts between 7 AM to 8 PM

Weekly offs: 8 scattered week-offs per month

Shift duration: 9 hours (including breaks)

Open to working on Sundays and holidays

Interested candidates can share their CVs on WhatsApp on the number below

Contact on: HR Siddhi - 7030023416