Customer Service Representative

We are looking for a reliable and proactive Move Coordinator to join our movers and packers operations team. The Move Coordinator will be responsible for scheduling, dispatching, and supporting moving crews while ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

• Coordinate with movers and customers to manage scheduling, follow-ups, and overall logistical operations.
• Assigning jobs to movers and monitor project schedules and timelines to ensure that all moves are executed in accordance with established requirements, deadlines, and milestones.
• Serve as the primary point of contact for assigned relocation projects, providing responsive support and escalating issues when necessary to ensure timely resolution.
• Develop rapport with customers to encourage positive Google and industry reviews
• Cultivate and maintain effective working relationships with movers and customers to promote seamless coordination and execution.

Requirements:

• Discipline, punctuality, and workplace etiquette
• Good communication and presentation skills
• Pro in computer proficiency and familiarity with online tools