Customer Service Representative

Customer services is a field that focuses on providing support and services for customers during the purchasing and renewal process.

-Handle inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues, and provide solutions.

-Upsell other products wherever possible.

-Ensure you follow the customer service script provided by the company for uniformity.

-Also, be well-read on company policies and the website for FAQs or policy-related answers.

-Maintain good customer relations.

-Meet personal targets and work towards meeting team targets.

-Maintain records of the conversations with the customer and analyse the data.

-Write and submit timely reports on performance, targets, and customer queries.

-Good knowledge of CRM practices and systems.

-Customer-oriented attitude with professionalism.

Strong multitasking, time management, and target-achieving skills.