Customer Support Executive
Wrapcart Mobile Skins
Customer Support Executive
Wrapcart Mobile Skins
Thane West, Thane
₹12,000 - ₹13,000 monthly
Fixed
₹12000 - ₹13000
Earning Potential
₹13,000
Work from Office
Full Time
Any experience
Basic English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 03 Jan 2026 - 16 Jan 2026 | Time: 11.00 am - 05.00 pm...See details
6 applicants
Benefits include: Annual Bonus, Flexible Working Hours
Job Description
Key Responsibilities:
- Handle customer queries and concerns via calls, WhatsApp, email, and social media professionally.
- Coordinate with the manufacturing/production team to ensure accurate and timely order fulfillment.
- Track orders and ensure dispatch within committed timelines.
- Generate pickups and coordinate with courier/logistics partners.
- Monitor delivery status and follow up on delayed shipments.
- Identify and resolve delivery failed attempts (NDRs) by coordinating with customers and courier partners.
- Address order-related issues such as delays, damages, wrong products, or replacements.
Job role
Work location
Rosa Manhattan, Hiranandani Estate, Thane West, Thane, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Diploma
Skills
Communication management
English level
Basic English
Regional language
Fluent in speaking Hindi
Age limit
21 - 35 years
Gender
Female
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
03 Jan 2026 - 16 Jan 2026
Time
11.00 am - 05.00 pm
Other instructions
Please bring adhar copy and resume
About company
Name
Wrapcart Mobile Skins
Address
Rosa Manhattan, Hiranandani Estate, Thane West, Thane, Maharashtra, India
Job posted by Wrapcart Mobile Skins
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