**Job description :** As an EMI Recovery Agent, your primary responsibility is to recover outstanding EMIs (Equated Monthly Installments) and associated penalties from customers who have missed their payments. Your role is essential in maintaining the financial health of our organization by ensuring timely collections while adhering to legal and ethical standards. **Key Responsibilities:** 1. **EMI Collection:** - Contact customers who have missed their EMI payments through phone calls, emails, and letters. - Negotiate repayment plans that align with the customer's financial situation and company policies. - Educate customers about the importance of timely payments and the consequences of continued defaults. 2. **Penalty Assessment and Collection:** - Calculate and explain penalties, interest, or fees associated with missed EMIs in accordance with company policies. - Collect and record penalty payments accurately. 3. **Customer Communication:** - Maintain a professional and empathetic approach when communicating with customers. - Address customer inquiries and concerns related to missed payments, penalties, or repayment options. - Provide clear and concise explanations of the consequences of continued non-payment. 4. **Documentation:** - Keep accurate records of all communication and actions taken in the EMI recovery process. - Prepare reports on collection efforts and update management on recovery progress. 5. **Legal Compliance:** - Ensure strict adherence to all relevant local, state, and federal laws and regulations governing debt collection, including those related to fair lending and consumer protection. - Follow ethical practices and treat customers with respect and fairness. 6. **Collaboration:** - Collaborate with internal teams, such as credit risk assessment and legal, to escalate cases that require specialized attention or legal action. - Share insights and strategies for effective EMI recovery with team members. **Additional Information:** EMI Recovery Agents are crucial in maintaining the financial stability of the organization. Success in this role requires a combination of persistence, empathy, and strict adherence to legal and ethical standards. Building positive customer relationships through effective communication is key to achieving successful EMI recoveries while preserving the organization's reputation.