Front Desk Receptionist

Company: JLL - https://www.jll.com/en-in/about-jll

Job Site: Piramal Vaikunth, Thane.

Job title: * Customer Relation Executive

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You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

You will also be responsible for:

 Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.

 Maintaining a hospitality outlook and always look presentable.

 Taking ownership of the request or complaint and ensuring they are handled effectively within TAT

 Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.

 Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.

 Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed

 Being familiar with lost and found procedures.

 Nominating and attending the training programs at site/ JLL office.

 Addressing concerns through daily checking of mails for priority requests.

 Receiving calls and emails from clients.

 Ensuring closure of complaints by proper communication to stakeholders.

 Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint, trackers, dashboard etc.

 Updating the handover/ takeover register before end of shift for all completed/pending tasks.

 Managing and participating in events, overlooking general maintenance and guest handling.