Help Desk Executive

Helpdesk Executive:

• Act as the first point of contact for residents and members at the clubhouse
• Handle enquiries, requests, and complaints in a polite and professional manner
• Maintain a log of complaints and service requests and ensure timely follow-up
• Coordinate with housekeeping, security, maintenance, and vendors for issue resolution
• Manage bookings for clubhouse amenities (gym, pool, banquet hall, etc.)
• Answer phone calls, emails, and walk-in queries efficiently
• Maintain daily reports, registers, and basic MIS records
• Ensure smooth front desk operations and provide excellent customer service
• Follow clubhouse rules, SOPs, and escalation protocols