Performance Support Officer - Digital Sales
Kotak Mahindra Bank
Performance Support Officer - Digital Sales
Kotak Mahindra Bank
Thane
Not disclosed
Job Details
Job Description
HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales
PSO_JD
- Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders
- Assisting customers in completion of FKYC
- Providing on field support to the Sales team & Branch teams for 811 customer servicing
- Handling rejection cases & curing/resolution of same through co-ordination with the Business team
- Conducting regular training sessions with the field/Sales team to improve their productivity
- Monthly reconciliation of biometric devices which are with the field team
- Publishing regular MIS (as & when required)
- Customer out calling (as & when required)
Candidate Requirement:
- Graduate (any stream) with 1-2 years of experience preferably in Banking Industry
- Strong Communication skills – Verbal and Written
- Good knowledge of MS-Office (MS-Excel in particular)
- Assertive attitude
- Self Driven
- Service mind set
- Pay Scale: As per HR categorization
Job role
Work location
Thane, 1467-Thane-J J Gupta Complex-Kaneri-Bhiwandi-Br-MAH, Shop No. II to VI, Gupta Complex, Opp. Citizen Hospital, Old Agra Road, Bhiwandi,, Thane, Maharashtra, India
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Kotak Mahindra Bank
Job posted by Kotak Mahindra Bank
This job has expired