Performance Support Officer - Digital Sales

Kotak Mahindra Bank

Thane

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales

PSO_JD

 

  • Handling & resolution of customer queries, complaints received at the Branch through        co-ordination with various stakeholders
  • Assisting customers in completion of FKYC
  • Providing on field support to the Sales team & Branch teams for 811 customer servicing
  • Handling rejection cases & curing/resolution of same through co-ordination with the Business team
  • Conducting regular training sessions with the field/Sales team to improve their productivity
  • Monthly reconciliation of biometric devices which are with the field team
  • Publishing regular MIS (as & when required)
  • Customer out calling (as & when required)

 

Candidate Requirement:

 

  • Graduate (any stream) with 1-2 years of experience preferably in Banking Industry
  • Strong Communication skills – Verbal and Written
  • Good knowledge of MS-Office (MS-Excel in particular)
  • Assertive attitude
  • Self Driven
  • Service mind set
  • Pay Scale: As per HR categorization

 

Job role

Work location

Thane, 1467-Thane-J J Gupta Complex-Kaneri-Bhiwandi-Br-MAH, Shop No. II to VI, Gupta Complex, Opp. Citizen Hospital, Old Agra Road, Bhiwandi,, Thane, Maharashtra, India

Department

Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Kotak Mahindra Bank

Job posted by Kotak Mahindra Bank

This job has expired