Management Assistant

Key Responsibilities

1. Technical Setup & Support

Configure and manage email hosting services (including DNS settings, MX records, SPF, DKIM, and DMARC).

Provide first-level technical support for email client configuration (Outlook, Gmail, IMAP/POP3).

Manage the Admin Console to provision users, adjust storage quotas, and monitor service health.

2. Sales & Product Demonstrations

Coordinate and host live demo meetings with prospective clients to showcase our hosting solutions.

Translate complex technical features into clear business benefits for non-technical stakeholders.

Actively follow up with leads generated from demos to convert them into active accounts.

3. Account Management & Billing

Generate and send professional quotations for new services and upgrades.

Proactively manage the renewal pipeline, ensuring no service lapses for existing clients.

Track outstanding invoices and perform payment follow-ups to ensure timely collections.

Required Skills & Qualifications

Technical Proficiency: Proven experience managing email hosting platforms (e.g., Google Workspace, Microsoft 365, Zoho, or private cPanel/Plesk servers).

DNS Knowledge: Clear understanding of how domain records work.

Communication: Excellent verbal and written communication skills for emails and live presentations.

Organization: Ability to juggle multiple follow-ups, quotations, and support tickets without letting items slip through the cracks.

Sales Aptitude: A "customer-first" mindset with the ability to identify upsell opportunities during support or renewal calls.

Performance Indicators (KPIs)

Response Time: Speed of delivery for new quotations and support queries.

Retention Rate: Success percentage of annual service renewals.

Conversion Rate: Percentage of demo attendees who become paying customers.

Administrative Accuracy: Precision in console management and billing records.