Phonepe Customer Care Executive

• Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Handle and resolve customer complaints in a timely and professional manner.
• Process orders, returns, refunds, and account updates.
• Document customer interactions and maintain accurate records in the system.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Follow up with customers to ensure satisfaction and issue resolution.
• Maintain a high level of product knowledge to offer effective support.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.

Skills & Qualifications