Sales Renewal Officer (Tele Caller)

Customer Service Renewal Sales (Insurance Industries)

Customer services is a field that focuses on providing support and services for customers during the purchasing and renewal process.

• ResponsibilitiesHandle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy-related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.
• Write and submit timely reports on performance, targets, and customer queries.
• RequirementsGraduated high school, but a bachelor's degree in commerce or related fields is preferred.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target-achieving skills.
• Excellent communication and listening skills with good command of the English language.
• Other Regional Langue will be an added advantage.
• Candidate on local vicinity is preferable.