Sales Team Leader

Key Responsibilities

• Lead, motivate, and support a telesales team to achieve conversion and revenue targets.
• Monitor daily KPIs including conversion rate, call quality, daily connects, and productivity.
• Conduct coaching, training, and performance reviews to improve sales skills and cultural sensitivity.
• Ensure high-quality member interactions with empathy and adherence to Shaadi.com guidelines.
• Handle escalations, resolve member concerns, and maintain compliance with data privacy standards.
• Track sales trends, share insights with management, and ensure CRM accuracy.
• Prepare daily/weekly reports, manage team schedules, and maintain operational discipline.

HR Kaif

93212 24014