Security Guard

Position Title: Security Guard

Department: Hospital Security & Safety

Location: Hospital Premises

Reports To: Security Supervisor / Security Manager

1. POSITION SUMMARY

The Security Guard is responsible for maintaining a safe, secure, and controlled hospital environment. This role requires adherence to hospital security protocols, patient-centric behavior, emergency-response readiness, CCTV and access-control monitoring, and compliance with healthcare regulations. The guard ensures protection of patients, visitors, staff, assets, and medical infrastructure through proactive surveillance and rapid incident response.

2. KEY RESPONSIBILITIES:

A. Premises Security & SurveillanceConduct regular patrols of all hospital zones including OPD, IPD, ICU, Emergency, Pharmacy, Parking, and Critical Equipment Rooms.

• Monitor CCTV feeds, access-control logs, biometric systems, and alarm panels.
• Immediately address suspicious activities, unauthorized access, or safety violations.
• Secure sensitive areas: OT complex, NICU, drug storage, biomedical waste area, and server rooms.

B. Access Control & Visitor ManagementEnforce hospital entry protocols for visitors, vendors, patients, and staff.

• Verify ID cards, issue visitor passes, maintain visitor logs, and ensure adherence to visiting hours.
• Assist with patient movement where required, without obstructing clinical operations.

C. Emergency Response & Safety ComplianceAct as first responder during Code Blue, Code Red, Code Pink, Code Black, and other emergency codes.

• Assist in fire evacuation drills, operate fire-fighting equipment, and follow hospital fire-safety SOPs.
• Report incidents using Incident Reporting System (IRS) and escalate as per hospital chain-of-command.

D. Patient-Centric ProtocolsMaintain a respectful, calm, and empathetic attitude toward patients and families.

• Manage crowd control during peak OPD hours, emergency rush, or critical situations.
• Ensure privacy and confidentiality according to hospital ethical standards.

E. Asset & Property ProtectionSafeguard hospital property: medical equipment, ambulances, pharmaceuticals, supplies, and IT assets.

• Check inbound/outbound goods, verify gate passes, and prevent theft, loss, or damage.

3. TECHNICAL SKILLS REQUIRED

Knowledge of modern security systems (CCTV, NVR/DVR, Access Control, Boom Barriers).

• Familiarity with hospital emergency codes and medical-facility risk zones.
• Ability to use handheld metal detectors, communication radios, and biometric scanners.
• Basic understanding of fire-safety systems (hydrants, smoke detectors, extinguishers).
• Incident reporting, log management, and digital security-system operations.

4. BEHAVIORAL SKILLS

• High alertness and observation skills.
• Strong communication and conflict-handling abilities.
• Professional appearance, discipline, and integrity.
• Empathy and patience for dealing with patients and families.

5. QUALIFICATIONS & EXPERIENCE

• Minimum 10th/12th pass or equivalent.
• Preferably trained through a recognized security training program.
• Experience in hospital security or healthcare environment preferred.
• Basic knowledge of first aid and emergency handling.

6. SHIFT & WORKING CONDITIONS

• Rotational shifts (Morning / Evening / Night).
• Long periods of standing/walking during patrols.
• Exposure to hospital emergency environments.

7. KEY PERFORMANCE INDICATORS

• (KPIs)Incident response time.
• Compliance with hospital safety SOPs.
• Visitor/patient feedback.
• Accuracy of logbooks and surveillance monitoring.
• Zero security breaches.