Senior Customer Services Executive

Job Role: Sr. Customer Service Representative (Backoffice Process)

Location: Thane

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Role Overview:

We are looking for experienced and detail-oriented Sr. Customer Service Representatives for the Insulet Backoffice process. The ideal candidate will have strong communication skills, the ability to handle back-office operations efficiently, and flexibility to work in a 24/7 rotational shift environment.

Key Responsibilities:

• Handle back-office operations and customer service tasks efficiently
• Ensure accurate data processing and documentation
• Maintain quality and productivity standards
• Communicate effectively with internal teams and stakeholders
• Adhere to company policies, procedures, and compliance standards

Eligibility Criteria:-

• Qualification: HSC or Graduate
• Experience: Minimum 6 months in customer service/back-office roles
• Strong verbal communication skills in English
• Ability to work in a 24/7 rotational shift environment

Compensation & Benefits:-

• Salary: Up to ₹27,000 (Net Take Home)
• Working Days: 5 days a week
• Week Offs: 2 rotational week-offs

Selection ProcessCandidates must clear the following rounds:

1. HR Round
2. AMCAT Assessment
3. Multichat Writex Test
4. Operations Round
5. Typing Test

• Assessment CriteriaAMCAT Score: Cluster 1 (C1) or Cluster 2 (C2)
• Multichat Writex Score: Cluster 1 (C1) or Cluster 2 (C2)
• At least one of the above assessments must meet C1 or C2 criteria
• Typing Requirement: Minimum 35 WPM with 90% accuracy

To schedule your interview Call or send your CV through WhatsApp (number mentioned below)

HR Ashwini - 7030022509