Customer Service Team Coach

Kotak Mahindra Bank

Thane

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Sky Service CCU - Team Coach-Sky Channel-Customer Service

  • Managing the team's performance

  • Ensure adherence to time schedules (Turn Around Time)

  • Adherence to Information Security norms & quality process norms.

  • Train and educate the officers about the process 
  • Handling escalated customer complaints, and implementing strategies to improve customer satisfaction.

Job role

Work location

Thane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Thane, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

About company

Name

Kotak Mahindra Bank

Job posted by Kotak Mahindra Bank

Apply on company website