Customer Service Specialist - Grievance Redressal

Sky Service Grievance Redressal - SME-Sky Channel-Customer Service

As a Sky Service Grievance Redressal SME, you will play a vital role in our customer support contact center. Your primary focus will be on inbound customer inquiries, where you will provide expert guidance and support to resolve customer issues and ensure their satisfaction. You will be the go-to person for complex and escalated cases, utilizing your expertise to find innovative solutions.

• Handle inbound customer inquiries and provide timely, accurate, and friendly support.
• Identify and resolve customer grievances and complaints, ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
• Maintain a high level of product and service knowledge to provide accurate information to customers.
• Collaborate with cross-functional teams to improve customer support processes and outcomes.
• Document and track customer interactions, ensuring accurate record-keeping and reporting.
• Stay updated with industry trends and best practices in customer service and grievance redressal.
• Provide feedback and suggestions to improve customer support strategies and policies.
• Ensure compliance with regulatory requirements and bank policies in all customer interactions.

• A minimum of 3 years of experience in a customer support role, preferably in a banking or financial services environment.
• Expertise in handling customer grievances and providing effective solutions.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Strong organizational skills and attention to detail.
• A positive and professional attitude, with a customer-first mindset.

Experience Level

Mid Level